Cancellation Policy

• We kindly request at least 24 hours' notice for any cancellations or rescheduling.
• Cancellations made with less than 24 hours’ notice may incur a $50 fee.
• Same-day cancellations or no-shows will be charged 50% of the scheduled service cost.
• If we are unable to access the property at the time of service, it will be treated as a same-day cancellation.

• Clients must ensure we have proper access to the property at the scheduled time.
• Entry instructions should be communicated clearly when booking.

• We bring our own professional-grade cleaning supplies and equipment.
• If preferred, we’re happy to use cleaning products provided by the homeowner or host—please let us know in advance.

• We reserve the right to adjust the quoted price if the condition of the home differs significantly from what was initially described or expected.
• Additional charges may apply for excessive dirt, pet hair, stains, or neglected areas. These will be communicated with you and cleaned if you agree with the adjusted price.

If you're not satisfied with any part of your cleaning, please contact us within 24 hours and we’ll gladly return to make it right at no extra cost.

• For the safety of our team, we do not clean hazardous or biohazardous materials (e.g., mold, blood, pest infestations).
• Please secure pets during cleaning appointments to ensure a smooth service.

• Payment is due at the time of service unless otherwise arranged.
• We accept Zelle, Venmo, and cash.
• We will provide you with a copy of your invoice tax purposes, please request.
• Late payments may result in additional fees or cancellation of future services.